Refund policy

Return & Refund Policy

At DailyDrop, customer safety and product integrity are important to us. Because DailyDrop is a supplement product, we are unable to accept returns once an order is processing, has shipped, or has left our facility.

This policy helps protect our customers, as supplement products cannot be resold once they leave our control.

Returns

We do not accept returns on DailyDrop supplement products.

For health, safety, and quality-control reasons, any product that has shipped or left our facility is final sale and cannot be returned, exchanged, or restocked.

This includes unopened products, opened products, subscription orders, and promotional or free gift items included with an order.

Order Cancellations

If you need to cancel an order, please sign into your customer account through the subscription management link included in your order confirmation emails.

Orders may only be canceled if they have not yet entered processing or fulfillment. Once an order is processing, fulfilled, shipped, or has left our facility, it cannot be canceled.

Pre-Order Cancellations

For pre-orders, your card is charged at the time your order is placed.

You have 7 days from the date of purchase to cancel your pre-order for a full refund.

After the 7-day cancellation window has passed, your pre-order will remain active and will be fulfilled once the product becomes available. Once a pre-order is processing or has shipped, it cannot be canceled or refunded unless the order is damaged, lost, or otherwise eligible under this policy.

Subscription Orders

Subscription orders are billed every 30 days unless skipped, paused, or canceled before the next order is processed.

You can manage, skip, pause, or cancel your subscription through your customer account or through the subscription management link included in your order confirmation emails.

Subscription changes or cancellations must be completed before the next recurring order is charged. Once a subscription order has processed, shipped, or left our facility, it cannot be returned or refunded unless the order is damaged, lost, or otherwise eligible under this policy.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us review the issue, please include your order number and photos of the damaged product, packaging, and shipping label.

If your claim is approved, we may provide a replacement shipment, refund, or another appropriate resolution at our discretion.

Lost or Missing Orders

If your order does not reach its destination, please contact us with your order number and tracking information.

We may review the tracking details, carrier status, delivery confirmation, and any other relevant information before determining the appropriate resolution.

If your order is confirmed lost or not delivered, you may be eligible for a replacement shipment or refund at our discretion.

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item received.

If the issue is verified, we may provide a replacement shipment or another appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Once a refund is approved and processed, it may take several business days for the refund to appear on your statement, depending on your payment provider.

Shipping fees, promotional items, free gifts, and discounts may not be refundable unless required by law or otherwise determined by DailyDrop.

Final Sale Items

Due to the nature of our products, all DailyDrop supplement products are final sale once processing has begun, the order has shipped, or the product has left our facility.

Need Help?

For questions about your order, please contact our support team with your order number and any relevant photos or tracking details at info@drinkdailydrop.com